Outlook Web Access
Unable to Reply - usually accompanied by a white box with a Red "X".
1. Using Internet Explorer, login to Outlook Web Access
2. Click on "Options" in the left "Task Pane".
3. Under “E-mail Security” and Click "Install or Upgrade the S/MIME Control". You will be prompted to download the addon.
4. Click “Run” when asked about the Microsoft OWA S/MIME install and security warning.
5. On the top bar there will be a warning - click Run ActiveX Control.
Note: this warning comes and goes really fast and if you miss it, you'll have to repeat the steps above
6. Once the process is finished, restart IE
